TOTVS
TOTVS is the largest technology company in Brazil, with over 30 years of history and solutions that serve all sectors of the economy. As the absolute leader in systems and platforms, the company drives the growth of more than 70,000 businesses, offering innovation and efficiency for companies of all sizes.
Experience
Although I had already worked with Web Design and studied UX/UI, this was my first opportunity to apply my knowledge while also learning a lot.
Over four years, I worked on improving SaaS products and developing innovations for TOTVS' Logistics and Manufacturing sectors, leading all stages of the design process—from discovery to delivery and the maintenance of high-quality experiences.
Being part of a multinational company allowed me to collaborate on large-scale projects, work with people from all over Brazil, and share insights and tips with Totvers across Latin America. Working with multidisciplinary teams helped me build better solutions, always focusing on creating user-centered experiences that enhance product efficiency and customer satisfaction.
Fundamentals
Methodology
Based on the Double Diamond framework, Circular Design was created, recognizing that experience work is cyclical and constantly evolving to drive continuous improvement in products and services. After delivering the definitions, it's time to research again and continue implementing enhancements based on the methodology.
CIRCULAR DESIGN
SPIRAL DESIGN
Recognizing the need for flexibility in the process, Spiral Design was created, where each loop of the spiral represents a new phase. Unlike the rigid order of Circular Design, it allows for flexibility in choosing the stages that make the most sense for the project at that moment. This is the methodology I typically use.
Design System
A component library based on Angular that was created at TOTVS but is Open Source, meaning it is a constantly evolving project where developers from all over Brazil can collaborate to improve the framework.
Design System
Animalia DS – or Animalia Design System – is TOTVS' open-source design system, created to enhance the performance of corporate application development. It aims to streamline communication between designers and developers through practical component documentation, ensuring better usability for clients.
I had the opportunity to contribute for two weeks in a project they call "exchange," where a Totver joins another team to share their skills. During this time, I worked with TOTVS' UXLab, ideating and researching components to be developed for Animalia DS.
Projects
Chapter UX
Chapter UX is a gathering of TOTVS' design teams to exchange insights, discuss trends, technologies, and updates on the suite. These meetings are held regularly to ensure strong engagement and reinforce the UX culture within product teams.
The events feature case presentations, workshops, and talks in a collaborative, innovative, and welcoming environment.
WMS
Meu WMS SaaS is a mobile application that connects to the WMS SaaS desktop system. Together, they provide a solution for inventory receiving, movement, and dispatch, connecting people and processes, improving management, and maximizing results.
High Quality
In these projects, leaders bring their product teams together to set monthly goals, renewed every three months, to drive results and keep the team aligned with the same purpose.
I led the implementation of the OKR methodology to motivate and align the Design team in the Supply Chain division, introducing financial bonuses for achieved results and promoting high performance.